Why am I not getting chat notifications?

Chat notifications depend on the notification settings in your profile. The most common cause is that Chat Messages is turned off, or that email notifications were never turned on.

Steps

1. Open your profile and go to the Notifications section.
2. Make sure Chat Messages (“Get notified for new messages in your conversations”) is on.
3. If you also want these by email, turn on Email Notifications (“Also send the notifications you have enabled below to your email address”). Email is off until you turn it on.
4. For alerts on your phone or desktop, turn on Push Notifications and allow notifications in your browser when it asks.

Good to know

• You’re notified about every new message in conversations you’re part of: direct messages, group chats and channels you’ve been added to. You’re never notified about your own messages.
• Mentions use the same Chat Messages setting. With it off, you won’t get “mentioned you” notifications either, even if Chat Mentions is on.
• Notifications only go to active members of the company the conversation belongs to.
• In-app notifications appear under the bell icon at the top of the page.