Notifications
Email, pop-up, push and in-app notifications.
- How do I choose which notifications I get?Open Personal Settings and use the switches in the Notifications section. Each change saves automatically.Account & sign-in
- How do I get pop-up notifications on my computer?Allow notifications when your browser asks, shortly after you open WorkHub. New notifications then pop up on your…Account & sign-in
- How does the notification bell work?The bell at the top of the page shows a red badge with your number of unread notifications. Click it to see your…Account & sign-in
- I stopped getting notifications completely, even in the bell. Why?You've probably switched off both Email Notifications and Push Notifications. When both are off, WorkHub stops all…Account & sign-in
- Why am I not getting email notifications?Email notifications only go out after you've saved your notification settings at least once, even if the Email…Account & sign-in
- Will I get push notifications on my phone when WorkHub is closed?Not at the moment. WorkHub may ask for notification permission on your phone, but alerts don't yet arrive on your lock…Account & sign-in
- How do I set up recurring invoices and payment reminders?On the invoice, use the "Recurring" section to choose how often it repeats, and tick "Payment reminders" to email the…Help desk & customers
- Why wasn't I notified when a customer replied to a ticket?WorkHub doesn't send a notification when a customer's reply is added to an existing ticket. The reply simply appears…Help desk & customers
- How do I see who has signed a policy and remind people?Admins open the policy on Team → Policies and check the Sign-off table. Remind outstanding notifies everyone who…Team, chat & data
- What reminders and emails does the Team page send, and why didn't I get one?WorkHub runs a daily check that sends birthday and anniversary notices, certification expiry reminders and a weekly…Team, chat & data
- When will I be reminded that a certification is expiring?WorkHub reminds you 30 days before a certification expires, again 7 days before, and once more when it has expired…Team, chat & data
- Why am I not getting chat notifications?Chat notifications depend on the notification settings in your profile. The most common cause is that Chat Messages is…Team, chat & data