Account & sign-in
Signing in, passwords, your profile, notifications and the mobile app.
How-to
- Can I change the email address I sign in with?Not yourself. Personal Settings doesn't have a field for your email address, and company admins can't change it from…
- Can I delete my WorkHub account?No. There's no option to delete your own account. Ask your company's admin to disable your access instead.
- Can I sign in with my Google account?No. WorkHub doesn't offer "Sign in with Google" or any other single sign-on. You sign in with your email address and a…
- How do I set up my email signature?In Personal Settings, go to Email Signatures, click New Signature, write your signature and click Save Signature.
- How do I change my password?If you know your current password, change it in Personal Settings under Security. If you've forgotten it, use Forgot…
- How do I change my profile photo?In Personal Settings, click your photo (or initials) or the Change Avatar button and choose an image. It saves…
- How do I choose which notifications I get?Open Personal Settings and use the switches in the Notifications section. Each change saves automatically.
- How do I connect my Google Calendar?You can't connect Google Calendar yourself right now. Personal Settings doesn't have a button to connect Google…
- How do I get a WorkHub account?Ask your company's WorkHub admin to invite you. You can't sign up for a company workspace yourself.
- How do I get pop-up notifications on my computer?Allow notifications when your browser asks, shortly after you open WorkHub. New notifications then pop up on your…
- How do I install WorkHub on my phone?There's no app-store app. Instead, add WorkHub (or WorkApp, the phone-friendly version) to your home screen from your…
- How do I reset my password?On the sign-in page, click Forgot password?, enter your email address and click Send reset link. WorkHub emails you a…
- How do I sign in to WorkHub?Go to the WorkHub sign-in page, enter the email address and password for your account, and click Sign in. You'll land…
- How do I sign out of all my devices?There's no "sign out everywhere" button. Instead, reset your password with Forgot password?. Completing a reset signs…
- How do I sign out?Click Logout at the very bottom of the left sidebar. In WorkApp on your phone, tap More, then Sign out.
- How do I switch between companies?If you belong to more than one company, click the company name at the top of the left sidebar and choose another…
- How do I update my name, job title or bio?Open Personal Settings by clicking your name at the bottom of the left sidebar. Edit the Profile section and click…
- How does the notification bell work?The bell at the top of the page shows a red badge with your number of unread notifications. Click it to see your…
- How long do I stay signed in? Why was I signed out?You stay signed in on each browser for up to 90 days. There's no inactivity timeout, so you aren't signed out for…
- What are the Admin, Editor and Viewer roles?Every person has one role in each company they belong to: Admins manage the company. Editors do the everyday work…
- What does "Your workspace is paused" mean when I sign in?Your email and password are correct, but every company you belong to is paused, usually because of a billing problem…
- Will I get locked out after too many wrong passwords?No. WorkHub doesn't lock accounts after failed sign-in attempts. If you keep getting your password wrong, reset it…
- Will I get push notifications on my phone when WorkHub is closed?Not at the moment. WorkHub may ask for notification permission on your phone, but alerts don't yet arrive on your lock…
Troubleshooting
- I belong to another company but can't see it in WorkHub. Why?A company only appears in your company switcher when your membership there is active and the company itself is active…
- I didn't get the password reset email. What should I do?Check your spam or junk folder first, then make sure you typed the exact email address your WorkHub account uses…
- I stopped getting notifications completely, even in the bell. Why?You've probably switched off both Email Notifications and Push Notifications. When both are off, WorkHub stops all…
- I was invited to WorkHub but never got an email. What now?That's expected. WorkHub doesn't send invitation emails. Your admin needs to activate your account, and then you can…
- My password reset link says "This link has expired". Why?Reset links work only once and expire one hour after they're sent. Request a new link from the sign-in page.
- Why am I not getting email notifications?Email notifications only go out after you've saved your notification settings at least once, even if the Email…
- Why can't I edit anything? It says "Your account is read-only"Your role in this company is Viewer, which can look at work but not change it. Ask a company admin to change your role…
- Why does it say "That email and password don't match"?Either the email or password is wrong, or your account can't sign in right now (for example, it's still pending, it's…