I didn't get the password reset email. What should I do?

Check your spam or junk folder first, then make sure you typed the exact email address your WorkHub account uses. WorkHub only sends a reset email to active accounts, and only one every 10 minutes.

Steps

  1. Search your inbox, spam and junk folders for Reset your WorkHub password. It’s sent under your company’s name.
  2. Wait a few minutes. Some mail systems hold messages briefly.
  3. If it still hasn’t arrived after 10 minutes, go back to the sign-in page, click Forgot password? and request a new link. Double-check the spelling of your email address.
  4. If nothing arrives, contact your company’s WorkHub admin.

Good to know

  • WorkHub always says “If that address has an account, a reset link is on its way”, even when the address isn’t registered. That message doesn’t confirm an email was sent.
  • No email is sent if:
    • the address doesn’t match a WorkHub account
    • the account is still pending (you were invited but never activated) or has been disabled
    • you already requested a link in the last 10 minutes
  • Your admin can set a new password for you from Settings > User Management (Reset PW), as long as you belong only to their company.

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