What does "Your workspace is paused" mean when I sign in?

Your email and password are correct, but every company you belong to is paused, usually because of a billing problem. You can’t sign in until the company’s billing is sorted out.

Steps

1. Check your email (and your company owner’s email) for a message with a link to update billing.
2. Ask your company’s WorkHub admin or owner to update the payment details.
3. If you need help, contact hello@workhubsuite.com, as shown in the message.
4. Once the workspace is active again, sign in as usual.

Good to know

• The full message reads: “Your workspace is paused. Check your email for a link to update billing, or contact hello@workhubsuite.com.”
• If you belong to several companies and only some are paused, you can still sign in. WorkHub opens one of your active companies, and paused companies don’t appear in the company switcher.