Subscription & billing
Plans, trials, payments and receipts for WorkHub itself.
- What does "Your workspace is paused" mean when I sign in?Your email and password are correct, but every company you belong to is paused, usually because of a billing problem…Account & sign-in
- Can I get a refund?WorkHub payments are non-refundable. There are no refunds or credits for partial periods, unused time, or for…Admin & billing
- Can I switch between monthly and yearly billing?Yes. Admins change the billing period in Settings → Billing. The change applies from your next charge. There's no…Admin & billing
- How do I cancel my WorkHub subscription?Admins cancel in Settings → Billing with Cancel subscription. You keep access until the end of the period you've…Admin & billing
- How do I change the email address that gets our WorkHub billing emails?You can't change it yourself in WorkHub at the moment. Receipts and payment notices go to the email used at sign-up…Admin & billing
- How do I reactivate a canceled subscription?If the period hasn't ended yet, click Resume subscription in Settings → Billing. If it has already ended and the…Admin & billing
- How do I update the credit card we pay WorkHub with?Admins can change the card in Settings → Billing by clicking Update card. This opens a secure card page where you…Admin & billing
- How does the free trial work?Every new workspace gets 14 days free with every feature turned on. Your card is saved when you sign up, but it's only…Admin & billing
- How many users can I have, and do extra users cost more?There's no limit. Every WorkHub subscription includes unlimited users at one flat price, so adding people never…Admin & billing
- How much does WorkHub cost?WorkHub has one plan with every feature included, for unlimited users. It costs $149 a month, or $1,490 a year if you…Admin & billing
- My billing link says "This link has expired." What do I do?Card-update links only work for 30 days. If you can sign in, get a new link from Settings → Billing. If your workspace…Admin & billing
- My WorkHub payment failed. What happens now?Your workspace keeps working for now. WorkHub emails you, tries the card again every 2 days, and pauses the workspace…Admin & billing
- Where can I see our WorkHub payment history and receipts?Admins can see recent payments in Settings → Billing under Payments. A receipt is also emailed after every successful…Admin & billing
- Why is my workspace paused, and how do I reopen it?A workspace is paused when the WorkHub subscription isn't paid: either a payment kept failing for 7 days, or the…Admin & billing