How do I update the credit card we pay WorkHub with?

Admins can change the card in Settings → Billing by clicking Update card. This opens a secure card page where you enter the new card.

Steps

1. Click Settings in the sidebar, then Billing.
2. Next to “Card: …”, click Update card. If a payment has failed, the button says Update card and pay.
3. On the Update your payment card page, check the company, plan, status and card on file.
4. Enter the Name on card, the card details and the Billing ZIP code.
5. Click Update card (or Update card and pay $…).
6. You’ll see Card updated with a confirmation, for example “Your card ending 4242 is saved for future payments.” Click Go to WorkHub to go back.

Good to know

• If your subscription is past due, paused or canceled, the new card is charged the plan price right away and your workspace is reopened.
• Payment failure emails include an Update card button that opens the same page, so you can update your card without signing in.
• Each card-update link works for 30 days. If it has expired, open Billing again to get a new one.
• Card details go straight to the payment processor. WorkHub only keeps the card type and last four digits.
• If you see “Your card could not be verified”, check the number, expiry date, security code and ZIP code, or try another card.