Why is my workspace paused, and how do I reopen it?

A workspace is paused when the WorkHub subscription isn’t paid: either a payment kept failing for 7 days, or the subscription was canceled and the paid period ended. Your data is kept. Update the card and the workspace is charged and reopened right away.

Steps

1. Find the email “Your WorkHub workspace is paused” (sent to your billing email) and click Update card and reopen.
2. Enter the card details and click Update card and pay $….
3. When you see that your card was charged and your workspace is active again, click Go to WorkHub and sign in.

Good to know

• While paused, nobody in the company can sign in to that workspace. The sign-in page shows “Your workspace is paused. Check your email for a link to update billing, or contact hello@workhubsuite.com.”
• Because you can’t sign in, you can’t reach Settings → Billing. Use the link in the email. If you can’t find it or it has expired, email hello@workhubsuite.com for a fresh one.
• Paying reopens the workspace and starts a new billing period from that day.
• While paused, WorkHub doesn’t check your support inbox for new emails.
• People who also belong to another active WorkHub company can still sign in and work there.