Why can't I save a password or API key in Company Settings?

WorkHub encrypts mailbox passwords and payment keys before saving them. If the server’s encryption key hasn’t been set up, Company Settings shows a yellow warning and those fields can’t be saved.

Good to know

• The warning reads: “Passwords and API keys can’t be saved yet: the server’s encryption key isn’t set. Ask the platform owner to add it to the secrets file.” Only the WorkHub team can fix this, so email hello@workhubsuite.com.
• Other settings, such as your company name, support address and invoice branding, still save normally.
• Saved passwords and keys are never shown again. The field reads “Saved — type to replace”. Leave it blank to keep the saved value, type a new value to replace it, or tick Remove saved value to delete it.
• If the form says “Form expired. Go back and reload the page.”, reload Company Settings and try again.