How do I set up the support inbox?

A company admin enters the mailbox details under Settings > Company Settings > “Support inbox”. After saving, WorkHub starts turning new emails into tickets on its next check, about every 5 minutes.

Steps

  1. In the left sidebar, click “Settings”, then “Company Settings”.
  2. In the “Support inbox” section, fill in:
    • “IMAP server”, for example {imap.gmail.com:993/imap/ssl}INBOX
    • “Support address”, for example support@yourcompany.com
    • “Mailbox password”. For Gmail, use an App Password, not your normal password.
    • “Inbox project”, the project new email tickets go into
    • “Inbox list” (optional), a list within that project. If left empty, the project’s first list is used.
    • “Sender name”, shown on auto-replies, for example “Acme Support”
  3. Click “Save settings”.

Good to know

  • Only company admins can open Company Settings.
  • The inbox needs a server, address, password and project, or it isn’t checked at all.
  • The Inbox project must belong to your company. If the Inbox list isn’t in that project, it’s ignored.
  • The saved password is never shown again. To change it, type a new one. To delete it, tick “Remove saved value”.
  • If you see a warning that passwords and API keys can’t be saved yet, ask the platform owner to finish the server’s secret setup.
  • Whoever leads the Inbox project gets a notification for each new email ticket.

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