What is the "How did we do?" email, and how do I rate my ticket?

It’s a short satisfaction survey sent once, when your ticket is completed. Click a score from 1 (Poor) to 5 (Great), then confirm it on the page that opens.

Steps

1. In the email, click a number: 1 Poor, 2 Fair, 3 Okay, 4 Good or 5 Great.
2. A page opens with your score already selected. Nothing is saved yet.
3. If you like, add a comment under “Anything else you’d like to tell us?” (up to 5,000 characters).
4. Click “Send feedback” to save it. You’ll see “Thank you!”

Good to know

• You can open the link again to change your rating or comment. The page shows “Your rating (you can change it)”.
• The link works for 90 days. After that you’ll see “Link not valid: This rating link is invalid or has expired.”
• If you see “Please try again later”, there were too many attempts from your network. Wait an hour and try again.
• You only get this email if the company has turned on customer satisfaction ratings.