Can I reply or upload files on the ticket status page?
No. The ticket status page is read-only and shows the status and email history. To add to your ticket, reply by email.
Steps
- Reply to any email about your ticket, keeping “ticket#” and the number in the subject.
- Paste in the details you want to add.
Good to know
- Files attached to emails aren’t saved on the ticket. If you need to send a file, put it in a shared link inside your email, or ask the team how they’d like to receive it.
- Client portal pages are read-only too. You can view tickets, projects and invoices there, but you can’t post comments.
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