How do I check the status of my ticket?

Go to the Check Ticket Status page (your support site’s address followed by /ticket/login) and enter your email address and ticket ID. If you submitted a web form, you can also click “View Ticket History” in your confirmation email.

Steps

1. Open the Check Ticket Status page.
2. Enter the Email Address you used when you created the ticket.
3. Enter your Ticket ID, the 8-character code from your confirmation email.
4. Click “View Ticket”.
5. The ticket page shows the status, priority and creation date, who is “Working On This”, and the full “Email History” between you and the team.

Good to know

• The email address must exactly match the one that opened the ticket. Capital letters don’t matter.
• Your browser remembers access to that ticket for 30 days, so you won’t have to sign in again each time.
• The page shows the email conversation only. The team’s internal notes aren’t shown.
• If you have a client portal account, your tickets also appear under “Your Tickets” in the portal.