Why was my ticket closed or marked completed?
A team member marked it Completed when they believed your request was resolved. WorkHub never closes tickets automatically.
Steps
- If your issue isn’t fixed, reply to any email about the ticket and keep the ticket number in the subject.
- Explain what is still wrong. Your reply is added to the same ticket.
Good to know
- Replying doesn’t change the ticket’s status by itself, so say clearly in your message that the problem continues.
- If the company has customer satisfaction ratings turned on, you get one “How did we do?” email when your ticket is completed. That’s a good place to leave a comment too.
- You don’t get an automatic email every time the status changes. Check the ticket status page or the client portal to see the current status.
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