How do I submit a request using a web form?

Open the form link the company gave you (or the form built into their website), fill it in and click Submit. A ticket is created, and you get a confirmation email with your ticket number.

Steps

1. Open the form.
2. Fill in “Your Name” and “Your Email”. Both are required.
3. Answer the form’s questions. Required questions are marked, and some questions only appear depending on your earlier answers.
4. Click “Submit”.
5. You’ll see “Thank You! Your submission has been received successfully.”
6. Look for the “We’ve Received Your Submission” email. It includes your ticket number and a “View Ticket History” button.

Good to know

• If you see “Please fill in all required fields.” or “Please provide your name and email address.”, fill in the missing answers and submit again.
• If the confirmation doesn’t arrive within 5 minutes, check your spam or junk folder.
• To add details later, reply to the confirmation email and keep the ticket number in the subject.