My card payment was declined. What should I do?

Check the card details and billing ZIP, then try again or use another card. Declined payments aren’t charged.

Steps

1. Read the message shown above the form. It often includes the card issuer’s reason.
2. Make sure the card number, expiry date, security code and Billing ZIP match the card.
3. Try again, or use a different card.
4. If it keeps failing, contact your bank or the company.

Good to know

• After 5 failed attempts on the same invoice within an hour, you’ll see “Too many failed payment attempts on this invoice.” Wait an hour, or contact the company.
• “Payment could not be processed” usually means a temporary problem. Try again in a few minutes.
• “Online payment is temporarily unavailable” means the card service can’t be reached right now. Try later or contact the company.
• If the approval screen appeared, your payment went through even if the receipt email didn’t arrive. Keep the reference number shown on screen.