How do I block a sender, or stop a customer's emails being filtered?

There’s no on-screen setting for block and allow lists. Your WorkHub platform owner manages them for your company. You can stop a customer being filtered yourself by adding them as a client.

Steps

To make sure a customer is never filtered: 1. Go to “Clients” in the sidebar and click “New Client” (or open their existing client record). 2. Enter their Email and click “Save client”.

To block a sender or allow a whole domain: 1. Contact your WorkHub platform owner with the email address or domain. 2. Ask for it to be added to your company’s block list or allow list.

Good to know

• Blocked senders’ mail is discarded without creating a ticket. Blocking a domain also blocks its subdomains.
• Allowed senders are always treated as customers, however their email looks.
• Replying to someone from a ticket’s Email tab also marks them as a known customer, so their future emails aren’t filtered.