Support inbox
Turning support email into tickets.
- How do I block a sender, or stop a customer's emails being filtered?There's no on-screen setting for block and allow lists. Your WorkHub platform owner manages them for your company. You…Help desk & customers
- How do I set up the support inbox?A company admin enters the mailbox details under Settings > Company Settings > "Support inbox". After saving, WorkHub…Help desk & customers
- How does the support inbox turn emails into tickets?WorkHub checks your company's support mailbox about every 5 minutes. Each unread email either becomes a new ticket or…Help desk & customers
- What is the "Filtered email" list?It's a task list WorkHub creates in your Inbox project to hold new emails that look automated rather than written by a…Help desk & customers
- Why didn't an email become a ticket?The most common causes are that someone already opened the email in the mailbox, the sender is blocked, the email was…Help desk & customers