Emails WorkHub sends and receives.
- Can I change the email address I sign in with?Not yourself. Personal Settings doesn't have a field for your email address, and company admins can't change it from…Account & sign-in
- How do I set up my email signature?In Personal Settings, go to Email Signatures, click New Signature, write your signature and click Save Signature.Account & sign-in
- I didn't get the password reset email. What should I do?Check your spam or junk folder first, then make sure you typed the exact email address your WorkHub account uses…Account & sign-in
- I was invited to WorkHub but never got an email. What now?That's expected. WorkHub doesn't send invitation emails. Your admin needs to activate your account, and then you can…Account & sign-in
- Why am I not getting email notifications?Email notifications only go out after you've saved your notification settings at least once, even if the Email…Account & sign-in
- Why does it say "That email and password don't match"?Either the email or password is wrong, or your account can't sign in right now (for example, it's still pending, it's…Account & sign-in
- How do I add an email signature to my ticket replies?Create a signature on your profile page under "Email Signatures", then pick it from the signature menu when replying…Help desk & customers
- How do I block a sender, or stop a customer's emails being filtered?There's no on-screen setting for block and allow lists. Your WorkHub platform owner manages them for your company. You…Help desk & customers
- How do I open a support ticket by email?Send an email to the company's support address. Every new email (one that isn't a reply to an existing ticket) becomes…Help desk & customers
- How does the support inbox turn emails into tickets?WorkHub checks your company's support mailbox about every 5 minutes. Each unread email either becomes a new ticket or…Help desk & customers
- I didn't get a confirmation email for my ticket. What happened?Give it a few minutes and check your spam or junk folder first. The support inbox is only checked about every 5…Help desk & customers
- What is the "Filtered email" list?It's a task list WorkHub creates in your Inbox project to hold new emails that look automated rather than written by a…Help desk & customers
- What is the "How did we do?" email, and how do I rate my ticket?It's a short satisfaction survey sent once, when your ticket is completed. Click a score from 1 (Poor) to 5 (Great)…Help desk & customers
- Why didn't an email become a ticket?The most common causes are that someone already opened the email in the mailbox, the sender is blocked, the email was…Help desk & customers
- What reminders and emails does the Team page send, and why didn't I get one?WorkHub runs a daily check that sends birthday and anniversary notices, certification expiry reminders and a weekly…Team, chat & data
- How do I change the email address that gets our WorkHub billing emails?You can't change it yourself in WorkHub at the moment. Receipts and payment notices go to the email used at sign-up…Admin & billing
- How do I set up company-wide (global) email signatures?Admins manage company signatures in Settings → Global Signatures. These are the default signatures used on automated…Admin & billing
- I invited someone but they didn't get an email. What do I do?That's expected: inviting someone in WorkHub adds them to your company as Pending but doesn't send an email. To let…Admin & billing