Why does it say "That email and password don't match"?

Either the email or password is wrong, or your account can’t sign in right now (for example, it’s still pending, it’s been disabled, or you aren’t an active member of any company). WorkHub shows the same message for all of these.

Steps

1. Check the email address for typos. Use the address your WorkHub account was set up with.
2. Re-type your password carefully. Passwords are case-sensitive, so check Caps Lock.
3. If you’re still stuck, click Forgot password? and reset your password.
4. If the reset email never arrives, your account may be pending or disabled. Contact your company’s WorkHub admin.

Good to know

• On the WorkApp mobile site, the same problem shows as “Invalid email or password. Please try again.”
• You’ll also see this message if:
  • you were invited but an admin hasn’t activated your account yet
  • an admin disabled your access in every company you belong to
  • your account has never had a password set
• WorkHub doesn’t lock your account after failed attempts, so you can keep trying.
• If your company’s subscription is paused, you’ll see a different message: “Your workspace is paused…”