I was invited to WorkHub but never got an email. What now?
That’s expected. WorkHub doesn’t send invitation emails. Your admin needs to activate your account, and then you can set a password.
Steps
- Ask your admin to confirm your account is enabled (it shows as Active, not Pending, in User Management).
- Then either:
- ask your admin for a starting password, or
- go to the WorkHub sign-in page, click Forgot password?, enter your email, and follow the link in the Reset your WorkHub password email.
- Sign in with your email address and new password.
Good to know
- While your account is pending, sign-in says “That email and password don’t match” and reset emails aren’t sent.
- Make sure you use the exact email address your admin invited.
- If you already use WorkHub with another company, sign in with your existing password. The new company appears in the company switcher once you’re activated.
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