Why am I not getting email notifications?

Email notifications only go out after you’ve saved your notification settings at least once, even if the Email Notifications switch already looks on. Turn the switch off and back on to save it.

Steps

1. Click your name at the bottom of the left sidebar to open Personal Settings.
2. In Notifications, switch Email Notifications off, then on again. This saves the setting.
3. Make sure the types you want (for example Task Assigned or Task Comments) are also on.
4. Check your spam or junk folder. Notification emails come from your company’s name and have an Open in WorkHub button.

Good to know

• Emails are only sent for notification types you have switched on.
• You only get notifications for the company you’re a member of. If your access to a company is disabled, its notifications stop.
• To stop emails, switch Email Notifications off. Each email also says where to turn them off.