Users & roles
Inviting people, roles and access.
- I was invited to WorkHub but never got an email. What now?That's expected. WorkHub doesn't send invitation emails. Your admin needs to activate your account, and then you can…Account & sign-in
- What are the Admin, Editor and Viewer roles?Every person has one role in each company they belong to: Admins manage the company. Editors do the everyday work…Account & sign-in
- Why can't I edit anything? It says "Your account is read-only"Your role in this company is Viewer, which can look at work but not change it. Ask a company admin to change your role…Account & sign-in
- How do I add a new user to my company?Company admins add people from Settings → User Management with the Invite People button. The new person shows up as…Admin & billing
- How do I change a user's role?Admins can change anyone's role from Settings → User Management. Open the user's menu, pick a new role and click Update.Admin & billing
- How do I remove or disable a user?In WorkHub you remove someone by disabling them in your company. They're signed out of your company straight away and…Admin & billing
- How do I reset a team member's password?Admins can set a new password for someone from Settings → User Management with Reset PW. If that person also belongs…Admin & billing
- How many users can I have, and do extra users cost more?There's no limit. Every WorkHub subscription includes unlimited users at one flat price, so adding people never…Admin & billing
- I invited someone but they didn't get an email. What do I do?That's expected: inviting someone in WorkHub adds them to your company as Pending but doesn't send an email. To let…Admin & billing
- Why can't I see the Settings menu?The Settings link at the bottom of the sidebar only appears for company Admins. If you're an Editor or Viewer in the…Admin & billing