I invited someone but they didn't get an email. What do I do?

That’s expected: inviting someone in WorkHub adds them to your company as Pending but doesn’t send an email. To let them in, enable their account and make sure they have a password.

Steps

1. Go to Settings → User Management and find the person. You can filter the status to Pending.
2. Click the ⋮ button on their row, then click Enable User.
3. If they’re new to WorkHub, click Reset PW on their row and set a password of at least 8 characters. Or ask them to use “Forgot password” on the sign-in page. This only works once you’ve enabled them.
4. Tell them their account is ready and send them the WorkHub sign-in page.

Good to know

• The Resend link next to pending users doesn’t send an email either. Use the steps above instead.
• A pending user can’t sign in, even with the right password. The sign-in page just says the email and password don’t match.
• If “Forgot password” emails don’t arrive, check that the account is enabled. Reset emails are only sent to active accounts, and each link expires after one hour.