How do I reactivate a canceled subscription?

If the period hasn’t ended yet, click Resume subscription in Settings → Billing. If it has already ended and the workspace is paused, use a card-update link. Saving a card charges a new billing period and reopens the workspace.

Steps

Before the period ends 1. Go to Settings → Billing. 2. Click Resume subscription.

After the period has ended 1. Email hello@workhubsuite.com and ask for a billing link, since you can’t sign in while the workspace is paused. 2. Open the link. The page says “This subscription is canceled. Updating your card will charge $… for a new billing period and reactivate your workspace.” 3. Enter your card and click Update card and pay $…. 4. Once it’s charged, sign in to WorkHub as usual.

Good to know

• Your data is kept while the workspace is paused, but only for a limited time after cancellation.
• Reactivating keeps the same plan (Monthly or Yearly). You can change it afterwards in Billing.