How do I cancel my WorkHub subscription?

Admins cancel in Settings → Billing with Cancel subscription. You keep access until the end of the period you’ve already paid for, or the end of your trial. After that the workspace is paused and your data is kept.

Steps

1. Click Settings in the sidebar, then Billing.
2. Click Cancel subscription.
3. Confirm the message “Cancel at the end of the current period? Your workspace will be paused then; your data is kept.”
4. You’ll see “Your subscription will end at the end of the current period. You can resume any time before then.” Billing now shows “canceled, ends at period end”.

Good to know

• Changed your mind? Click Resume subscription on the same page any time before the period ends. You’ll see “Your subscription will continue.”
• If you cancel during the free trial, you won’t be charged.
• There’s no cancellation fee. Payments already made aren’t refunded, including for unused time.
• After the subscription ends, your data is kept for a limited time so you can ask for an export (email hello@workhubsuite.com). After that it’s deleted.
• Want a copy first? Admins can download your data any time in Settings → Data.
• You can also cancel by emailing hello@workhubsuite.com.