My WorkHub payment failed. What happens now?

Your workspace keeps working for now. WorkHub emails you, tries the card again every 2 days, and pauses the workspace 7 days after the first failed attempt if payment still hasn’t gone through. Updating your card charges it right away and clears the problem.

Steps

1. Open the email “Action needed: your WorkHub payment failed” and click Update card. Or go to Settings → Billing and click Update card and pay.
2. Enter the new card details and click Update card and pay $….
3. If the payment goes through, you’ll see “Thanks! Your card was charged and [your company] is active again.” You’ll also get a receipt by email.

Good to know

• The email tells you why the charge failed and the date your workspace will be paused.
• Settings → Billing shows the status Payment failed with the reason, and the Payments table lists each failed attempt.
• Automatic retries use the card on file. If the card was replaced or expired, update it rather than waiting.
• If the new card is also declined, you’ll see “Your card was saved but the payment was declined” with the reason. Try another card.
• If the workspace gets paused, your data is kept. See “Why is my workspace paused and how do I reopen it?”