How do I reset a team member's password?

Admins can set a new password for someone from Settings → User Management with Reset PW. If that person also belongs to another WorkHub company, ask them to use “Forgot password” instead.

Steps

1. Click Settings in the sidebar to open User Management.
2. On the person’s row, click Reset PW. You can also use ⋮ → Reset Password.
3. In Reset User Password, type the new password in New Password and again in Confirm Password. It must be at least 8 characters.
4. Click Reset Password. You’ll see “Password has been reset successfully.”
5. Share the new password with them securely. They can change it later from their own profile.

Good to know

• A WorkHub password works across every company the person belongs to. For that reason, you can only reset it for someone who belongs to your company only. Otherwise you’ll see: “This user also belongs to another company; ask them to use”Forgot password" instead“.
• With “Forgot password” on the sign-in page, the person gets an emailed link that works once and expires after one hour.
• Resetting a password doesn’t enable a disabled or pending account. Use Enable User for that.
• Every admin password reset is recorded in the Audit Logs.