Passwords
Resetting, changing and recovering passwords.
- How do I change my password?If you know your current password, change it in Personal Settings under Security. If you've forgotten it, use Forgot…Account & sign-in
- How do I reset my password?On the sign-in page, click Forgot password?, enter your email address and click Send reset link. WorkHub emails you a…Account & sign-in
- I didn't get the password reset email. What should I do?Check your spam or junk folder first, then make sure you typed the exact email address your WorkHub account uses…Account & sign-in
- My password reset link says "This link has expired". Why?Reset links work only once and expire one hour after they're sent. Request a new link from the sign-in page.Account & sign-in
- Why does it say "That email and password don't match"?Either the email or password is wrong, or your account can't sign in right now (for example, it's still pending, it's…Account & sign-in
- Will I get locked out after too many wrong passwords?No. WorkHub doesn't lock accounts after failed sign-in attempts. If you keep getting your password wrong, reset it…Account & sign-in
- I forgot my client portal password. How do I reset it?The portal has no "forgot password" link. Ask your contact at the company to set a new password for you.Help desk & customers
- How do I reset a team member's password?Admins can set a new password for someone from Settings → User Management with Reset PW. If that person also belongs…Admin & billing
- Why can't I save a password or API key in Company Settings?WorkHub encrypts mailbox passwords and payment keys before saving them. If the server's encryption key hasn't been set…Admin & billing