I didn't get a confirmation email for my ticket. What happened?

Give it a few minutes and check your spam or junk folder first. The support inbox is only checked about every 5 minutes, and some kinds of email never get a confirmation by design.

Steps

1. Wait 5–10 minutes after sending.
2. Check your spam, junk and promotions folders for “We’ve Received Your Message” (email tickets) or “We’ve Received Your Submission” (web forms).
3. If you used a web form, make sure you typed your email address correctly. The confirmation goes only to the address you entered.
4. If nothing arrives, contact the company another way and ask them to look for your request.

Good to know

• No confirmation is sent when your email looks automated or like bulk mail, for example when it comes from a no-reply or notifications address, carries mailing-list headers, or comes from a vendor’s billing system. It is still saved as a ticket, but it goes to a separate list for the team to review.
• Mail from senders the company has blocked is discarded. No ticket is created and no reply is sent.
• Staff writing from the company’s own email domain don’t get confirmations.
• A reply to an existing ticket doesn’t send a new confirmation. It is simply added to that ticket.