Surveys & ratings
Customer satisfaction ratings and staff surveys.
- How do I send a survey to customers?Company admins can create a survey under Team > Surveys with the audience set to "Customers (public link)", open it…Help desk & customers
- How do I turn on customer satisfaction ratings, and where do I see the results?Company admins can switch them on under Team > Surveys > "Customer satisfaction". Once they're on, customers get a…Help desk & customers
- What is the "How did we do?" email, and how do I rate my ticket?It's a short satisfaction survey sent once, when your ticket is completed. Click a score from 1 (Poor) to 5 (Great)…Help desk & customers
- How do I answer a staff survey?Open Team → Surveys, find the survey under Surveys for you, click Answer, fill it in, and click Submit answers.Team, chat & data
- How do I create a staff survey and see the results?Company admins build surveys under Manage surveys on Team → Surveys, then Open them to notify the team. Results shows…Team, chat & data