Why can't I see a channel or conversation my coworkers are using?

You only see channels you’ve been added to, and only conversations from the company you’re currently working in. There’s no way to browse or join channels yourself.

Steps

1. If you belong to more than one company, check that you’re in the right one. Chats from other companies don’t appear.
2. Ask a company admin to add you to the channel. See “How do I add someone to a channel?”
3. After you’ve been added, reload the Communication page. The sidebar also refreshes about once a minute.

Good to know

• If a channel disappeared for everyone, an admin may have archived it. Archived channels are hidden from the sidebar, but their messages are kept.
• Opening a link to a channel or chat you’re not part of shows an empty screen instead of the messages.
• Use the Search box at the top of the chat sidebar to filter your channels and conversations by name.