How do I send a direct message to a coworker?

Open Communication in the left menu, start a new conversation, choose Direct Message, and pick the person. The chat opens right away.

Steps

1. Click Communication in the left menu.
2. Click the New message icon (the pencil-and-square icon next to “Messages”), or the + next to Direct Messages.
3. Make sure Direct Message is selected at the top of the “New Conversation” window.
4. Type part of the person’s name or email in Search users….
5. Click the person. The conversation opens, and you can type your message and press Enter to send.

Good to know

• You can only message active members of the company you’re currently working in. If someone doesn’t appear, they may not be a member yet, their account may be inactive, or you may be in a different company.
• Search shows up to 20 matches at a time, so type more of the name if you don’t see the person.
• If you already have a one-on-one chat with that person, WorkHub reopens it instead of creating a duplicate.
• Read-only (viewer) accounts can still use chat.