Chat
Direct messages, group chats and channels.
- Can I edit or delete a chat message after sending it?Not at the moment. Chat messages can't be edited or deleted once they're sent, even though you may see edit, delete…Team, chat & data
- Can I send a file or picture in chat?No. Chat, group chats and channels only support text, with formatting and links. There's no file attachment option.Team, chat & data
- How do I add someone to a channel?A company admin opens the channel, clicks the + next to the member avatars, and picks the person.Team, chat & data
- How do I bookmark a message or link in a channel?Every channel has a bookmark bar under its name. Use Add bookmark to pin a link, or hover over a message and click the…Team, chat & data
- How do I create a channel?Company admins can create channels from the Communication page with the + next to Channels. Other users can't create…Team, chat & data
- How do I create a group chat?Start a new conversation in Communication, switch to Group Chat, pick everyone you want, and click Start Chat.Team, chat & data
- How do I format a chat message (bold, lists, code, links)?Use the toolbar above the message box, or type / for a list of formatting commands. Press Enter to send and…Team, chat & data
- How do I mention someone in chat?Type @ in the message box, start typing the person's name, and pick them from the list. They get a "mentioned you"…Team, chat & data
- How do I rename or archive a channel?Company admins can edit a channel's name and description with the pencil icon in the channel header, and archive it…Team, chat & data
- How do I send a direct message to a coworker?Open Communication in the left menu, start a new conversation, choose Direct Message, and pick the person. The chat…Team, chat & data
- What do the numbers next to my conversations mean?The blue number next to a direct message or group chat in the chat sidebar is how many messages you haven't read yet…Team, chat & data
- What does the green dot (Online / Offline) next to someone's name mean?A green dot means the person has used WorkHub in the last 15 minutes. A gray dot means they haven't, so they show as…Team, chat & data
- Why am I not getting chat notifications?Chat notifications depend on the notification settings in your profile. The most common cause is that Chat Messages is…Team, chat & data
- Why are chat message times different from my local time?Chat always shows times and the "Today / Yesterday" dividers in US Pacific Time, whatever your computer's time zone is.Team, chat & data
- Why can't I see a channel or conversation my coworkers are using?You only see channels you've been added to, and only conversations from the company you're currently working in…Team, chat & data
- Why can't I scroll back to older chat messages, or search them?A chat or channel shows only its 50 most recent messages. Older messages are still saved, but you can't scroll back to…Team, chat & data